Last updated: March 2026
Morndyke (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit Morndyke.co.uk, make a booking, or stay at one of our properties.
It also explains your rights under UK data protection law, including the UK GDPR and the Data Protection Act 2018.
1. Who We Are
Morndyke operates short-term accommodation and holiday let properties.
For the purposes of data protection law, Morndyke is the data controller responsible for the personal information collected through our website and bookings.
If you have any questions regarding this policy you can contact us at:
Email: enquiries@morndyke.co.uk
Website: Morndyke.co.uk
2. Information We Collect
We may collect and process the following information:
Personal Identification Information
- Name
- Email address
- Phone number
- Billing address
Booking Information
- Reservation details
- Number of guests
- Length of stay
- Special requests
Payment Information
Payment details are processed securely by third-party payment providers. We do not store full card details.
Website Usage Data
When you visit our website we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Referring website
This information helps us improve the performance and security of our website.
Communications
Any information you provide when contacting us by email, enquiry form, or messaging platforms.
3. How We Use Your Information
We use your personal information to:
- Process and manage bookings
- Communicate with you about your reservation
- Provide customer support
- Process payments and refunds
- Improve our website and services
- Meet legal or regulatory requirements
We will only use your information where we have a lawful basis to do so.
4. Legal Basis for Processing
Under UK GDPR we process personal data under the following lawful bases:
Contractual necessity
To manage your booking and provide accommodation services.
Legitimate interests
To operate our business, improve our services, and maintain property security.
Legal obligation
To comply with applicable laws or government requirements.
Consent
Where you have agreed to receive marketing communications.
5. Booking Platforms
If you book through third-party platforms such as:
- Airbnb
- Booking.com
- Vrbo
your personal data may also be processed according to their privacy policies.
We only receive the information required to manage your reservation.
6. Sharing Your Information
We do not sell personal data.
We may share information with trusted service providers where necessary to operate our business, including:
- Payment processors
- Booking management software
- Cleaning and property management teams
- IT service providers
- Legal or regulatory authorities where required by law
All third parties are required to protect your personal data.
7. CCTV and Property Security
Some properties or entrances may use CCTV cameras for security and safety purposes.
Cameras are used to:
- Protect property and guests
- Prevent crime or misuse of the property
- Monitor compliance with house rules (e.g. unauthorised parties)
CCTV is never installed inside private living areas.
Recorded footage may be retained for a limited period unless required for investigation or legal reasons.
8. Cookies
Our website may use cookies and similar technologies to improve user experience.
Cookies may be used to:
- Remember website preferences
- Analyse website traffic
- Improve website functionality
You can control or disable cookies through your browser settings.
For more details please see our Cookie Policy.
9. Data Security
We take reasonable steps to protect personal information from loss, misuse, or unauthorised access.
Security measures may include:
- Encrypted website connections (SSL)
- Secure booking platforms
- Access controls for staff and service providers
However, no online system can be guaranteed to be completely secure.
10. Data Retention
We only retain personal information for as long as necessary to:
- Fulfil booking and legal obligations
- Resolve disputes
- Maintain accurate financial records
Typically booking records may be kept for up to 6 years for accounting and legal purposes.
11. Your Data Protection Rights
Under UK data protection law you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Restrict how your data is processed
- Object to certain types of processing
- Request transfer of your data to another provider
Requests can be made by contacting us using the details above.
You also have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO)
12. Third-Party Links
Our website may contain links to third-party websites or booking platforms.
We are not responsible for the privacy practices of external websites.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or business operations.
The latest version will always be available on Morndyke.co.uk.
14. Contact Us
If you have questions about this Privacy Policy or how we handle personal data, please contact:
Morndyke
Email: enquiries@morndyke.co.uk
Website: Morndyke.co.uk
